shipping and returns

[ITA] SPEDIZIONE E RESI

Gli ordini vengono gestiti, preparati e spediti entro 3-5 giorni lavorativi dal pagamento.

ITALIA: Gli ordini verranno spediti tramite Corriere DHL. (€10)

Abbiamo una politica di reso di 28 giorni, il che significa che hai 28 giorni di tempo dalla data di consegna della merce per effettuare un reso. Per avere diritto ad un reso, il prodotto deve essere nelle stesse condizioni in cui lo hai ricevuto, mai indossato o non utilizzato, con etichette e nella sua confezione originale.

Restituire il tuo ordine è facile e GRATUITO! Contattaci a 'hello@marcdawnstudio.com' e vi mandiamo le istruzioni per iniziare il reso!

[EN] SHIPPING POLICY

Orders are handled, packaged, and shipped within 3-5 business days of cleared payment.

EU: Orders will be shipped through courier DPD. (€15)

AUSTRALIA: Orders will be shipped through courier FEDEX. (€25)
CANADA: Orders will be shipped through courier FEDEX. (€35)
HONG KONG: Orders will be shipped through courier FEDEX. (€25)
PHILIPPINES: Orders will be shipped through courier FEDEX. (€25)
SINGAPORE: Orders will be shipped through courier FEDEX. (€25)
SOUTH KOREA: Orders will be shipped through courier FEDEX. (€25)
UAE: Orders will be shipped through courier FEDEX. (€25)
USA: Orders will be shipped through courier FEDEX. (€35)
UK: Orders will be shipped through courier FEDEX. (€25)

For EU, we currently ship to:

Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain and Sweden.

REFUND POLICY

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Returns are not free and are at the expense of the customer. It is the customer responsibility to return a package and provide us its tracking code. We cannot take responsibility for any lost/delayed packages.

If your return is accepted, we’ll send you instructions on where to send your package. Items sent back to us without first requesting a return will not be accepted.